Privacy Policy

This Privacy Policy explains how Spektrum Hotels ("we", "us", "our") collects, uses, shares, stores, and protects information when you use our website, contact us, make a booking, submit an enquiry, or use any of our services.

By using our website or sharing your information with us, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

Interpretation

The words with an initial capital letter have meanings defined below. The following definitions have the same meaning whether they appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

• Company means Spektrum Hotels, including its website, brand, and related services.
• Website refers to the Spektrum Hotels website.
• Service refers to the website, booking engine, enquiry forms, dining pages, event pages, and related services offered by Spektrum Hotels.
• Personal Data means any information that identifies or can be used to identify an individual.
• Usage Data means data collected automatically when you use the website or services.
• Cookies are small files stored on your device to help the website work properly and improve your experience.
• Device means any device that can access the website, such as a computer, tablet, or mobile phone.
• You means the person using the website or services.

2. Information We Collect

We may collect the following types of information:

Personal Data

When you contact us, make a booking, submit a form, or otherwise interact with us, we may ask you to provide information such as:

• Name
• Email address
• Phone number
• Address
• Booking details
• Stay dates
• Guest preferences
• Dining or event enquiry details
• Company name (if applicable)

Usage Data

We may collect information automatically when you use our website, including:

• IP address
• Browser type
• Browser version
• Pages you visit
• Time and date of your visit
• Time spent on pages
• Device type
• Device identifiers
• Other diagnostic or technical data

Cookies and Tracking Technologies

We use cookies and similar technologies to help the website function properly, understand how people use it, and improve the experience. You can disable cookies in your browser settings, although some parts of the website may not function correctly.

Information from Third-Party Services

If you contact us or sign in through a third-party service such as Google, Facebook, LinkedIn, or other platforms, we may receive basic information connected to that account, depending on your privacy settings and permissions.

3. How We Use Your Information

We may use your information to:

• Provide and manage our services
• Process bookings and enquiries
• Respond to your messages or requests
• Manage reservations, dining requests, and event enquiries
• Send booking confirmations and service updates
• Improve our website, services, and guest experience
• Understand usage trends and website performance
• Inform you about offers, updates, or promotions (where permitted)
• Comply with legal and regulatory requirements
• Protect our rights, guests, staff, and property

4. Sharing Your Information

We may share your information only when necessary, including:

• With service providers who help us operate our website or services
• With payment, booking, communication, or technology partners
• With affiliated companies or related business entities
• In connection with a business transfer, merger, acquisition, or restructuring
• With legal authorities if required by law
• With your consent or at your direction

5. Retention of Personal Data

We keep your personal data only for as long as needed for the purposes described in this policy.

We may retain information longer if we need to:

• Meet legal obligations
• Resolve disputes
• Enforce agreements
• Protect against fraud or misuse
• Maintain business records

Usage data is generally kept for a shorter period unless required for security, performance, or legal reasons.

6. Transfer of Personal Data

Your information may be stored or processed outside your state, region, or country. By using our services, you agree to this transfer.

We take reasonable steps to protect your information and ensure it is handled securely and in accordance with this Privacy Policy.

7. Delete or Update Your Information

You may request access to, correction of, or deletion of your personal data by contacting us.

If you have an account or have submitted a booking or enquiry, you may also request updates or deletion of your details, subject to legal or contractual requirements.

Please note that we may need to retain certain information where legally required.

8. Disclosure of Personal Data

We may disclose your personal data in the following situations:

• Business transactions: merger, acquisition, sale, or restructuring.
• Legal requirements: when required by law or legal process.
• Protection of rights: to protect Spektrum Hotels, guests, staff, or others.
• Fraud prevention: to investigate or prevent fraud or unlawful activity.

9. Security of Your Personal Data

We take reasonable measures to protect your information. However, no online transmission or storage method is completely secure, and absolute security cannot be guaranteed.

10. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from children. If you believe a child has shared information with us, please contact us.

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices, content, or policies. Please review their privacy policies before sharing your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on this page together with an updated "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: